Categories: Tutorial

Troubleshooting Monitor Calibration & Profiling

Colour management hardware and software has matured to a level where it is easy to get really good results. However, things can and do go wrong, even for those of us who’ve been doing this for nearly 20 years. In this blog I’ll take you through some simple steps you can use when troubleshooting your monitor calibration, outlining the most common problems and telling you how to solve them.

However, there are a couple of things worth mentioning first. If you have an EIZO ColorEdge or NEC SpectraView monitor you should be using the calibration software that came with the screen and not the software that came with your colorimeter. That way you’ll be accessing the hardware calibration in the monitor more directly. Secondly, before you calibrate let your monitor warm up for around 30 minutes and, keep the room lighting dim, and make sure if you are using a laptop and external screen that you don’t have the screens set to mirror each other, i.e. they need to be displaying different images.

Monitor calibration rarely goes wrong if you take your time, read the help text in the software and do as much adjustment in the monitor hardware as you can.

Monitor Colour Casts

If your monitor has a colour cast after you have calibrated and profiled it then there are three common causes. It could be that the filters in your colorimeter have deteriorated. A colorimeter has filters in that split the light into roughly red, green and blue. Sometimes these filters can age and end up causing a colour cast when you calibrate. Most commonly it is a magenta cast. The old X-Rite i1 Display 2 was sometimes prone to ageing problems as were older Spyder products. So if you do get a cast one thing you can try is borrowing another colorimeter to see if the cast goes, or to try the same colorimeter on another screen. If you get the same cast then it could well be time to upgrade to something like the i1 Display Pro that uses a different kind of filter or the Spyder 5 range that are factory calibrated for greater accuracy.

Another common cause of a colour cast is trouble setting the colour temperature of the monitor. If you set a target colour temperature that is lower than you are used to (5000K for example) then the screen may appear to have a yellow cast. Choose 6500K as your target and it will loose this cast. When you set a colour temperature target you are only defining the blue to yellow colour axis and not the green to magenta tint. So sometimes forcing a screen to 6500K, for example, gives it a slightly green or magenta tint. If this happens then try selecting native white point in your calibration software. This will leave the white point of your screen alone and should get rid of the cast.

Whatever colour temperature target you choose make sure you are doing as much of the adjustment as you can in the monitor hardware controls as you calibrate, and not letting the software edit the graphics card look up table to get the screen to that white point. This will usually minimise the risk of colour casts. The only exception would be if you are using a cheaper monitor with very poor controls that actually introduce a cast. In which case reset the monitor to factory defaults and either let the adjustment happen in the LUT or select native white point.

The last common cause of a cast is that the colorimeter you are using isn’t appropriate for the type of monitor you have. Older colorimeters such as the Spyder2 series were optimised for monitors with sRGB gamuts and won’t work well on wider gamut models. Newer systems such as the i1 Display Pro or Spyder 5 can cope with CCFL, wide gamut CCFL, white LED and RGB LED backlights amongst other so find out what type of back light and gamut your monitor has and select the appropriate option, or just experimenting, may get you a better calibration.

Monitor Not Matching to Printer

This is too big a topic for this blog, take a look at this post that tackles the issue in detail.

Monitor Calibration Before & After doesn’t show a change

Some monitor calibration and profiling software shows you a before and after view at the end of the process. Sometimes users are surprised to see almost no difference and wonder why they bothered calibrating in the first place. Actually getting almost no difference in the before and after is a good thing and means you’ve done the calibration really well. The before and after works by changing the look up table in the graphics card, resetting it back to what it was for before and then loading the new LUT again for after. The best calibrations are achieved by adjusting the monitor to the target settings as you go through the calibration process. The better job you do the less the software has to change in the LUT. So if you take your time to adjust the monitor brightness and white point to your targets and your monitor controls are good then the lack of a before and after change just means no adjustments are being made in the graphics card LUT and you have done a great job. Also remember that the calibration adjustment of the monitor is only half the battle. You are also creating an ICC profile that describes the colour space of your monitor to your image editing software and helps it display accurate colours.

Don’t worry if the before/after feature of your monitor calibration software doesn’t show much change.

Things look great in Photoshop but really over saturated in my web browser

Photoshop, Lightroom, InDesign and many other applications access the monitor profile to know exactly the colour gamut of your monitor and the output to the monitor is adjusted on the fly to make sure you see your data accurately. However, some web browsers, operating system interfaces and simple picture viewers etc don’t use the monitor profile. They just assume your monitor is sRGB. So if you have a monitor with a near Adobe RGB colour gamut un-colour managed content will look too saturated. The best solution for this can be just to live with it because if an app is not colour managed then almost by definition you are not doing anything colour critical in it. If you want a better web browsing experience then use Firefox, as it does use the monitor profile. Check out point 10 of this post for more detail.

Images looks good in Photoshop but really dark in Microsoft software

This can be a slightly different problem to the one above. The International Color Consortium regularly meet to update the specifications of the ICC profile file format. The latest version is 4.2 and lots of profiling software defaults to making version 4 profiles. However, some older applications such as Internet Explorer or Windows Picture Viewer cannot use version 4 profiles and you get a very dark looking image if you try. The solution is to change the setting in your profiling software to version 2 which is far more compatible with older applications. So if you get odd, dark results in some software but not others then change the setting to version 2 and reprofile your monitor. You may have to go into an advanced mode to do this in your software. Conversely I have known some rare and specific cases where the opposite was true, the software needed v4 not v2.

There are few insurmountable problems when it comes to monitor calibration. If you get poor results, don’t give up just get some advice and have another go.

If I haven’t covered the problem you’ve had then please comment on this blog or contact me. I can do onsite training and profiling consultancy.

Rob :

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  • Hi, i tried the Spyder 5 Pro on my Dell inpiration 15 but the colours appear oversatureated and blue appears nearly purple and lips are magenta. Can you help please?